Shipping and Returns Policies

1. Return of Goods / Refunds. An exchange or store credit may be available in certain circumstances. In order to qualify for an exchange or store credit, you must return the original purchased product. HERBOCET may refuse return requests if the returned product is opened (all HERBOCET products are packaged in heat-sealed zip locks), and HERBOCET may deny an exchange or credit request upon inspection of the returned product. HERBOCET will not reship a returned product for any reason. Illegitimate chargebacks will be contested and/or sent to collections for the original amount, with the addition of a $75 fee. HERBOCET does not assume the responsibility of return shipping costs on any returned products (defective or otherwise). All orders are thoroughly inspected at HERBOCET and adequately packed before shipment.
   
   
2. Acceptable Orders Policy. In certain limited circumstances, such as where fraud or misuse of a product is suspected, HERBOCET reserves the right to terminate any order at any time it deems necessary for any reason. Herbocet does NOT ship Kratom to:  Alabama, Arkansas, Colorado, Indiana, Rhode Island, Vermont, Wisconsin, Washington, D.C., San Diego, CA, and Sarasota County, FL. Herbocet does NOT ship products outside of the United States.  You, the purchaser, have the sole responsibility to fully research and comply with the state and federal regulations of your own place of residence.
   
   
3. Shipment Risk of Loss and Packaging. All prices are FOB HERBOCET’s place of shipment, unless otherwise stated. Title to the goods, and risk of loss and damage, shall pass at place of shipment, with the only limitation being that, if an order is lost in transit by a courier, and the courier conducts an investigation and finds that the order was, in fact, lost in transit, then HERBOCET will reship the products in the order. No reshipment or refund of any orders will occur if HERBOCET receives a delivery confirmation of the order.
   
   
4. Force Majeure. HERBOCET shall not be liable for any failure to deliver or delay of delivery of products where such failure or delay has been occasioned by fire, embargo, strikes, wars, accidents, acts of God, voluntary or involuntary compliance with any valid law or regulation of any governmental agency or authority, lack of transportation facilities, or similar causes beyond the control of Seller. In the case of the above events, HERBOCET will make the shipment at a later date, and you must accept delivery at the agreed price, when the causes of such delay no longer exist.
   
   
5. FDA DISCLAIMER   The statements made regarding these products have not been evaluated by the Food and Drug Administration. The efficacy of these products has not been confirmed by FDA-approved research. These products are not intended to diagnose, treat, cure or prevent any disease. All information presented here is not meant as a substitute for or alternative to information from health care practitioners. Please consult your health care professional about potential interactions or other possible complications before using any product. The Federal Food, Drug, and Cosmetic Act requires this notice.

Please refer to our Terms and Conditions page for more information. Thank you! – Herbocet (Natural Exotics INC.)